Shipping policy
At CleanCo, we are committed to providing you with a transparent, efficient, and customer-centric shopping experience. Below you'll find our shipping policy designed to ensure you are well-informed and comfortable with each step of your purchase process.
Why We Choose This Way
We've chosen a personalized approach to shipping to ensure fairness and transparency for our customers. Many online retailers use automated shipping calculators, which can often result in overestimated shipping costs. This means you might end up paying more than the actual cost of shipping your package.
Our Goal
We believe this approach aligns with our commitment to transparency, trust, and value—ensuring that you never face hidden fees or inflated charges. Our goal is to provide you with the most cost-effective shipping options, reflecting our dedication to your satisfaction and to maintaining affordable prices across our product range.
Free Shipping Guarantee
For products labeled "Free Shipping", we cover the shipping charge on that item—including any hazardous material fees. There’s no catch and no requirement to purchase additional items; what you see is what you get.
Note: If your order contains items that are not eligible for free shipping, your order total will include our competitive shipping rates for those non-eligible items only. This shipping policy applies exclusively to orders shipped within the Contiguous U.S.
How Does It Work?
Our method involves placing your order first, after which we carefully calculate the precise shipping cost based on your specific items and destination. We then send you a detailed quote via email, giving you full control to accept the shipping cost or opt for a refund if you decide not to proceed. This process helps us avoid overcharging and ensures that you're only paying what's necessary to deliver your order efficiently and affordably.
Shipping Quote Request
Upon completing your order, you will have the opportunity to request a shipping quote. This is a critical step in our process to ensure you receive an accurate and affordable shipping cost tailored to your specific order and delivery location.
Same-Day Shipping Quote Processing
We understand the importance of timely information, especially when it comes to shipping. Therefore, all orders placed before 2 PM PST will be promptly processed, and a shipping quote will be provided on the same day. This prompt service aims to facilitate a swift decision-making process for your shipping needs.
Shipping Cost Approval
Once we calculate the exact shipping cost, we will send you an email detailing the amount. You have the full authority to either accept the shipping cost and proceed with the payment or decline. If you choose to decline, you will receive a full refund for your initial purchase without any hassle.
Consent-Based Charges
We operate on a principle of transparency and consent. No additional charges will be applied to your order without your explicit approval. Our aim is to ensure that you have complete control over the final cost of your purchase, with no surprises.
Refund Policy
In the event that the shipping cost does not meet your approval and you opt for a refund, CleanCo guarantees a straightforward and prompt refund process for the initial purchase amount. Your satisfaction and trust are paramount to us.
Backordered Items
If any items in your order are backordered, we will notify you within 24 hours of placing your order. This notification will include details about the expected shipping timeline and options for how you can proceed. If an item in your order is backordered, you can choose to wait for the item to be restocked, replace it with a different item, or cancel the backordered item from your order.
Commitment to Service
Our commitment is to ensure that you are completely satisfied with your shopping experience. If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer service team.
Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.